The Massage Heights

Privacy Policy

Last modified: September 26, 2018


Massage Heights Franchising LLC (“Company”, “we” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website or the platforms detailed below (collectively the “Website”), and our practices for collecting, using, maintaining, protecting,anddisclosingthatinformation.

This policy applies to information we collect from the following platforms:

  • On thisWebsite.
  • Inemail,text,andotherelectronicmessagesbetweenyouandthisWebsite.
  • Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-basedinteractionbetweenyouandthisWebsite.
  • When you interact with our advertising and applications on third-party websites and services, if those applicationsoradvertisingincludelinkstothispolicy.

It does not apply to information collected by:

  • use offline or through any other means, including on any other website operated by Company or any third party(includingouraffiliatesandsubsidiaries);or
  • any third party (including our affiliates and subsidiaries), including through any application or content (includingadvertising)thatmaylinktoorbeaccessiblefromorontheWebsite.

Pleasereadthispolicycarefullytounderstandourpoliciesandpracticesregardingyourinformationandhowwe will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. YourcontinueduseofthisWebsiteafterwemakechangesisdeemedtobeacceptanceofthose changes,sopleasecheckthepolicyperiodicallyforupdates.

Children Under the Age of 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any personal informationtoorontheWebsite.Wedonotknowinglycollectpersonalinformationfromchildrenunder18.Ifyou are under 18, do not use or provide any information on this Website or on or through any of its features, or register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

  • by which you may be personally identified, such as name, postal address, e-mail address, telephone number, date of birth, any otheridentifierbywhichyoumaybecontactedonlineoroffline(“personalinformation”);
  • thatisaboutyoubutindividuallydoesnotidentifyyou,suchasgeographic region and length of time since last visit to our Website;and/or
  • aboutyourinternetconnection,theequipmentyouusetoaccessourWebsiteandusagedetails.

We collect this information:

  • directlyfromyouwhenyouprovideittous;
  • automaticallyasyounavigatethroughthesite, and thisinformationcollectedautomaticallymayincludeusagedetails, IPaddresses,andinformationcollectedthroughcookies,webbeacons, andothertrackingtechnologies; and/or
  • fromthirdparties,forexample,ourbusinesspartners.

Information You Provide to Us

The information we collect on or through our Website may include:

  • Information that you provide by filling in forms on our Website. This includes information provided at the timeofregisteringtouse components of ourWebsite,subscribingtoourservices,postingmaterial, orrequestingfurther services.Wemayalsoaskyouforinformationwhenyouenteracontestorpromotionsponsoredbyus,and whenyoureportaproblemwithourWebsite.
  • Recordsandcopiesofyourcorrespondence(includingemailaddresses),ifyoucontactus.
  • Yourresponsestosurveysthatwemightaskyoutocompleteforresearchpurposes.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be requiredtoprovidefinancialinformationbeforeplacinganorderthroughourWebsite.
  • Your search queries on theWebsite.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certainpages,please beawarethatnosecuritymeasuresareperfectorimpenetrable.Additionally,wecannotcontroltheactionsofother usersoftheWebsitewithwhomyoumaychoosetoshareyourUserContributions.Therefore,wecannotanddonot guaranteethatyourUserContributionswillnotbeviewedbyunauthorizedpersons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • DetailsofyourvisitstoourWebsite,includingtrafficdata, locationdata,logs,andothercommunication dataandtheresourcesthatyouaccessanduseontheWebsite.
  • Information about your computer and internet connection, including your IP address, operating system, and browsertype.

Wealsomayusethesetechnologiestocollectinformationaboutyouronlineactivitiesovertimeandacross third-party websites or other online services (behavioral tracking).

The information we collect automatically is statistical data and may include personal information,orwemaymaintainitorassociateitwithpersonalinformationwecollectinotherwaysorreceive fromthirdparties.IthelpsustoimproveourWebsiteandtodeliverabetterandmorepersonalizedservice,including by enabling usto:

  • Estimateouraudiencesizeandusagepatterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up yoursearches.
  • RecognizeyouwhenyoureturntoourWebsite.

The technologies we use for this automatic data collection may include:

  • Cookies(orbrowsercookies).Acookieisasmallfileplacedontheharddriveofyourcomputer.Youmay refusetoacceptbrowsercookiesbyactivatingtheappropriatesettingonyourbrowser.However,ifyouselect this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser settingsothatitwillrefusecookies,oursystemwillissuecookieswhenyoudirectyourbrowsertoourWebsite.
  • FlashCookies.CertainfeaturesofourWebsitemayuselocalstoredobjects(orFlashcookies)tocollectand store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managedbythesamebrowsersettingsasareusedforbrowsercookies.Forinformationaboutmanagingyour privacyandsecuritysettingsforFlashcookies,see Choices About How We Use and Disclose Your Information below.
  • Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example,recordingthepopularityofcertainwebsitecontentandverifyingsystemandserverintegrity).

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they maycollectinformation,includingpersonalinformation,aboutyouronlineactivitiesovertimeandacrossdifferent websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. Forinformationabouthowyoucanoptoutofreceivingtargetedadvertisingfrommanyproviders,see ChoicesAbout How We Use and Disclose Your Information below.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • TopresentourWebsiteanditscontentstoyou.
  • Toprovideyouwithinformation,products,orservicesthatyourequestfromus.
  • Tofulfillanyotherpurposeforwhichyouprovideit.
  • Toprovideyouwithnoticesaboutyouraccount/subscription,includingexpirationandrenewalnotices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing andcollection.
  • TonotifyyouaboutchangestoourWebsiteoranyproductsorservicesweofferorprovidethoughit.
  • ToallowyoutoparticipateininteractivefeaturesonourWebsite.
  • Inanyotherwaywemaydescribewhenyouprovidetheinformation.
  • For any other purpose with yourconsent.

Wemayalsouseyourinformationtocontactyouaboutourownandthird-parties’goodsandservicesthatmay beofinteresttoyou.Ifyoudonotwantustouseyourinformationinthisway,pleasechecktherelevantboxlocated onthe order form or registration formonwhichwecollectyourdataor adjustyouruserpreferencesinyour accountprofile.Formoreinformation,see ChoicesAboutHowWeUseandDiscloseYourInformation below.

Wemayusetheinformationwehavecollectedfromyoutoenableustodisplayadvertisementstoouradvertisers’ targetaudiences.Eventhoughwedonotdiscloseyourpersonalinformationforthesepurposeswithoutyourconsent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

Wemaydiscloseaggregatedinformationaboutourusers,andinformationthatdoesnotidentifyanyindividual, withoutrestriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries andaffiliates.
  • To contractors, service providers, and other third parties we use to support our business and who are bound bycontractualobligationstokeeppersonalinformationconfidentialanduseitonlyforthepurposesforwhich we disclose it tothem.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part ofbankruptcy,liquidation,orsimilarproceeding,inwhichpersonalinformationheldbythe Company aboutourWebsiteusersisamongtheassetstransferred.
  • To third parties to market their products or services to you if you have not opted out of these disclosures. For more information, see Choices About How We Use and Disclose YourInformation below.
  • To fulfill the purpose for which you provide it.
  • Foranyotherpurposedisclosedbyuswhenyouprovidetheinformation.
  • With yourconsent.


  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use or Terms of Sale andotheragreements, includingforbillingandcollectionpurposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizationsforthepurposesoffraudprotectionandcreditriskreduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • TrackingTechnologiesandAdvertising.Youcansetyourbrowsertorefuseallorsomebrowsercookies, ortoalertyouwhencookiesarebeingsent.TolearnhowyoucanmanageyourFlashcookiesettings,visitthe Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of thissitemaythenbeinaccessibleornotfunctionproperly.
  • Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out bycheckingtherelevantboxlocatedonthe order form or registration form onwhichwecollectyourdata.Youcanalsoalwaysopt-outby loggingintotheWebsiteandadjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us
  • Promotional Offers from the Company. If you do not wish to have your email address or other contact informationusedbytheCompanytopromoteourownorthirdparties’productsorservices,you can opt-out bycheckingtherelevantboxlocatedonthe order form or registration form onwhichwecollectyourdata. Youcanalsoalwaysopt-outby loggingintotheWebsiteandadjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us Ifwehavesentyouapromotionalemail,youmaysendusa returnemailaskingtobeomittedfromfutureemaildistributions.Thisoptoutdoesnotapplytoinformation provided to the Company as a result of a product purchase, warranty registration, product service experience or othertransactions.
  • Targeted Advertising. If you do not want us to use information that we collect or that you provide to us todeliveradvertisementsaccordingtoouradvertisers’target-audiencepreferences,you can opt-out bycheckingtherelevantboxlocatedonthe order form or registration form onwhichwecollectyourdata. Youcanalsoalwaysopt-outby loggingintotheWebsiteandadjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or usedinthisway.YoucanoptoutofreceivingtargetedadsfrommembersoftheNetworkAdvertisingInitiative (“NAI”) on the NAI’swebsite.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page.

IfyoudeleteyourUserContributionsfromtheWebsite,copiesofyourUserContributionsmayremainviewable incachedandarchivedpages,ormighthavebeencopiedorstoredbyotherWebsiteusers.Properaccessanduse ofinformationprovidedontheWebsite,includingUserContributions,isgovernedbyourTermsofUse.

Your California Privacy Rights

CaliforniaCivilCodeSection§1798.83permitsusersofourWebsitethatareCaliforniaresidentstorequestcertain information regarding our disclosure of personal information to third parties for their direct marketing purposes. Tomakesucharequest,

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorizedaccess,use,alteration,anddisclosure.Allinformationyouprovidetousisstoredonoursecureservers behind firewalls. Any payment transactions and personal information will be encrypted using SSLtechnology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of theWebsite.

Unfortunately,thetransmissionofinformationviatheinternetisnotcompletelysecure.Althoughwedoourbest toprotectyourpersonalinformation,wecannotguaranteethesecurityofyourpersonalinformationtransmittedto ourWebsite.Anytransmissionofpersonalinformationisatyourownrisk.Wearenotresponsibleforcircumvention ofanyprivacysettingsorsecuritymeasurescontainedontheWebsite.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page.Ifwemakematerialchangestohowwetreatourusers’personal information,wewillnotifyyoubyemailtotheprimaryemailaddressspecifiedinyouraccount and/orthrough a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodicallyvisitingourWebsiteandthisprivacypolicytocheckforanychanges.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at

This is not an offer to purchase a franchise. An offer for a franchise is made by Franchise Disclosure Document (FDD) only. ©2008 Massage Heights Franchising, LLC. All Rights Reserved