Lead Skin Therapist

Location: Cornelius, North Carolina

reference number: 5008

Roles and Responsibilities

  • Provide excellent Guest service.
  • Implement all rules, guidelines, policies, and procedures with all Guests on a consistent basis.
  • Suggest treatment based on observations
  • Educate Guests with knowledge and confidence on the services, products and programs available
  • Recommend and be able to perform and train Protocols and Elevations with consistency according to brand standards:
    • Skin Analysis
    • Aromatherapy
    • Hand and Arm Touch Therapy
    • Manual Extractions
    • Skin Enriching-Galvanic/Ultrasound
    • Skin Refining- High Frequency
    • Skin Purifying- Vacuum Suction
    • Personal Marketing
  • Promote the therapeutic benefits of regular facial treatments
  • Link therapeutic products to your service to enhance the Guest’s experience at home
  • Stay updated on retail products and promotions available in the Retreat
  • Create and maintain positive relationships with Team Members
  • Recognize and support Team goals
  • Maintain the following goals:
    • Lifestyle Program conversion percentage at 25%
    • Elevations at 40% to total facials
    • Memberships at 25% to total facials
  • Requested Therapist at 60% to total facials
  • Achieve retail goals:
  • 50/50 Split - Skin Therapist should sell an equal amount services and retail
  • Example: If the Skin Therapist performs 10 facials at $60 per Facial, that is $600 in total services. The Skin Therapist should have an equal amount of retail sales, $600. (This should be achieved within the first 6 months of employment)
  • Exhibit positive leadership skills
  • Be prompt and prepared to work (lead by example)
  • Create a Team environment
  • Assist in recruiting, interviewing and hiring Skin Therapists
  • Recruit new Therapists via Cosmetology/Esthetic schools, letters, internet services, etc.
  • Train new Therapists on Massage Heights Corporate policies and procedures
  • Train Therapists on existing and upcoming Elevations
  • Implement creative skill training ideas
  • Ensure Skin Therapist complete Derm Live 1 & 2
  • Ensure Skin Therapist attend Massage Heights dermalogica Core Class after New Hire Training
  • Track Therapist registrations and any offenses/violations via the Department of Health.
  • Confirm that current Certificates of Registration are properly displayed
  • Offer support for Retreat Directors
  • Schedule Therapists
  • Act as liaison between Therapists and Retreat Directors
  • Promote a positive image of Massage Heights to Team Members and Guests
  • Participate and promote participation in Off-Site Events
  • Help promote the Retreat by means of Referrals, Guest Passes, etc.
  • Track all Therapists weekly and monthly goals in RMS
  • Track operational inventory weekly in RMS
  • Update the Retreat Director weekly by submitting the Lead Therapist Status Report
  • Provide on-going training and quality checks to Therapists
  • Be open and willing to work a variety of shifts and hours
  • Required to work:
    • At least two nights per week as these are our busiest hours
    • Either Saturday or Sunday of every week as these are our busiest days.

Qualifications

  • Comply with local and state licensing laws and regulations
  • Carry personal liability insurance
  • Hold current state license to practice skin therapy
  • Be customer service oriented and communicate effectively with Guests
  • Capable of performing and training our Hand and Arm Touch Therapy
  • Capable of performing and training Galvanic, Ultrasound, High Frequency, Vacuum Suction and all future esthetics modalities
  • Ability to follow and train franchise protocols and procedures consistently
  • Be a team player and team leader
  • Believe in regular skin therapy as part of a healthy lifestyle
  • Pass background check

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Massage Heights is committed to providing the best therapeutic massage and skin care experience. We are dedicated to elevating the lives of those around us by caring for the mind, body and spirit through high-quality massage and skin care treatments. We have always taken the time to carefully choose our licensed Massage Therapists and Estheticians and we are all passionate about delivering a consistently elevated experience to our clientele.


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